A(n) ____________________ is one that is not factual but is used by the speaker to add clarity and interest to the speech

The suggestion that you resist solutions to manage the conflict until both you and the other

person fully understand the problem and each other?s goals is part of ________. A) managing the emotions B) managing the goal(s) C) managing the problem D) managing the conflict style

With a general purpose of "to inform," a speaker offers information to change or reinforce an audience's convictions

Indicate whether the statement is true or false