How can a routine, positive message be used as a resale message when writing to a customer?
A) By acknowledging the order
B) By writing a short and specific message
C) By minimizing negative information
D) By using an indirect approach
E) By reinforcing the wisdom of a purchase selection
E
Explanation: E) If you are communicating with a customer, you might also want to use the body of your message to assure the person of the wisdom of his or her purchase selection (without being condescending or self-congratulatory).
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