The first step in affirmative action planning is conducting a utilization analysis

A broker employed by the listing brokerage, who is not the designated broker, wants to purchase one of the brokerage firm's listings. He should

a. submit only a Licensee Buy-Out Addendum b. negotiate directly with the seller c. submit a Contract to Buy and Sell Real Estate d. submit a Contract to Buy and Sell and a Licensee Buy-Out Addendum

Louise has some very bad news to deliver to a work associate, so she should

A) deliver the message in person. B) send an e-mail with a black border. C) use an emoticon symbolizing a frown in her e-mail. D) send him or her an instant message with an urgent tag.