List five suggestions for listening with empathy: ________, ________, ________, ________, and ________
Fill in the blank with correct word
see the events as the speaker point of view; engage in equal, two-way conversation;
seek to understand both thoughts and feelings; avoid "offensive listening"; strive to be objective
Communication & Mass Media
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Communication that expresses the speaker's feelings without disparaging anyone else is known as __________ communication
a. ethnocentric b. defensive c. aggressive d. assertive e. disconfirming
Communication & Mass Media
Which of the following is a leadership function in the task area?
A. contributing ideas B. goal-setting C. climate-making D. clarifying E. none of the above
Communication & Mass Media