Disputants must be able to anticipate what will occur during the process, what the mediator will do and will not do, and how decisions might affect their rights. This is termed ______.

Shelby showed photos of aborted babies in order to convince her audience to vote for anti-abortion legislation, but the photos had a __________ effect and audience members were angry and decided to vote opposite Shelby's recommendation

a. roller coaster b. bounce c. boomerang d. reverse

An observer whose function is "reminding" should pay more attention to group procedures and interaction than to individual behavioral functions.

Answer the following statement true (T) or false (F)