Your company purchases a new system. After implementation, security personnel are spending a great deal of time on system maintenance. A new third-party vendor has been selected to maintain and manage the company's system. Which of the following document types would need to be created before any work is performed?
A. BPA
B. SLA
C. OLA
D. NDA
B
Explanation: A service level agreement (SLA) should be created before any work is performed. This will define the performance metrics that must be maintained.
A business partnership agreement (BPA) defines the relationship between two businesses. An operating level agreement (OLA) defines the operations levels that must be maintained between two departments. A non-disclosure agreement (NDA) defines data that can and cannot be disclosed to third parties.
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