Which is the appropriate order of steps in the 4R method of Conflict Management?
a) Reasons. Reactions, Resolution, Results
b) Reactions, Reasons, Results, Resolution
c) Reasons, Reactions, Results, Resolution
d) Resolution, Results, Reactions, Reasons
e) Results, Reasons, Resolution, Results
ANS: c
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Which newspaper was founded by Frederick Douglass and was often called the most important African-American pre-Civil War newspaper?
a. the North Star b. the Liberator c. Freedom’s Journal d. the New York Sun
The conflict style that results from low concern for people and low concern for production of results can be characterized as the following:
A. Disagreements are smoothed over or ignored so that surface harmony is maintained in a state of peaceful co-existence. B. Compromise is achieved. C. Conflict is suppressed through the authority-obedience approach. D. Neutrality is maintained at all costs.