Delivery refers to how well the product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process

If agents have financial interest that are not disclose, they may be required to

A. disgorge (pay) To the other party any profit they realize. b. apologize to the other party. C. complete an educational program on using honor and profits. D. pay fraud tax on the profits.

________ is a translation technique that translates a questionnaire from the base language by a translator whose native language is the one into which the questionnaire is being translated

This version is then retranslated back into the original language by a bilingual whose native language is the base language. Translation errors can then be identified. A) Direct translation B) Back translation C) Parallel translation D) Indirect translation