Essential to the learning organization are the interrelated concepts of increased communication and teams

Which of the following statements about assertiveness is true?

A. It is the overpowering use of force to attain goals. B. It is the ability to state your expectations in a non-threatening manner. C. It is the use of avoidance techniques to evade communication. D. It involves an emotional presentation to help you fulfill your goals.

According to the textbook, which of the following conditions define behavior's relationship to communication?

A. All behavior is communication. B. Behavior is communication if it is sent without intent. C. Behavior is communication if it is interpreted by a receiver. D. Behavior is communication if it goes unnoticed by the receiver.