Should one of the servers in a server cluster fail, other servers in the cluster can be configured to take over the failing server's responsibilities. This process is referred to as ________

Alex Smith rents storage space to college students who go home for the summer but do not want to haul all of their property home and back

The business is profitable during the summer months, but when the storage space is unoccupied in the off-season, Alex loses money. Which of the following characteristics of service is most likely the source of Alex's problem? A) intangibility B) perishability C) inconsistency D) variability E) inseparability

If your presentation requires a microphone:

a. prefer a microphone with a cord b. place the lapel microphone on the lapel that will normally be closer to the screen c. place the lapel microphone on the lapel that will normally be farther from the screen d. none of the above