Questions of policy are intended to persuade listeners that this is the policy to adopt or not adopt

The reaction from the Sears company when Benetton put its bright green logo on several pages of a 96 page booklet entitled "We, on Death Row" was ________

Fill in the blank(s) with correct word

If an African American is deliberately contradicting stereotypes during a conversation with a European American, which communication improvement strategy is he or she using?

a. asserting one's point of view b. other-orientation c. avoidance d. positive self-presentation