Customer loyalty leads to enhanced resistance to competitors, a decrease in price sensitivity, and an increase in favorable word-of-mouth

Lingua franca is ________

A) a language spoken by all countries in a continent B) a form of non-verbal language adopted by all nations as the official language for business transactions C) a unique language developed by Asian countries D) a "link" language understood by two parties who speak different native languages

The effectiveness objective of an organization determines how well a process uses its resources

Indicate whether the statement is true or false