When an agent took a listing she promised the seller that she would advertise the property in the newspaper until it was sold. The agent did not do the advertising that she promised. She is guilty of:

Variables that measure the effect of the independent variables on the test units are called dependent variables

Indicate whether the statement is true or false

The president of a fast growing company that manages retirement communities states that the degree of caring and individual attention the residents receive is the most important component of service quality for his company

The president would be most likely to focus on the results in which of the following dimensions of the SERVQUAL scale? A) creativity B) reliability C) responsiveness D) assurance E) empathy