Jorge began delivering his speech about five minutes ago. Though he was nervous at the beginning, he is feeling calm now. In this scenario, Jorge has entered the _____ of public speaking

Define a ?hit? as used in the text

What will be an ideal response?

Hen Victoria believes that a group's discussion has become hostile and nonproductive,

she relies on her assertiveness skills to intervene and help the group work things out by discussion the issues that than escalating the controversy and accompanying tensions. Which of the characteristic of emotional intelligence is Victoria using? a) empathy b) self-awareness c) self-regulation d) self-confidence e) self-assertion