Key words are like _______________

The Body Shop, Timberland, and Patagonia behave in environmentally responsible ways that differentiate them from competitors, build consumer preference, and achieve notable sales and profit gains. This is an example of ________

A) social responsibility B) technology C) globalization D) collaboration E) goodwill

Questions developed from the critical incident technique for the purpose of discovering how job candidates would respond to work-related events are called:

A) unstructured questions. B) job knowledge questions. C) worker requirement questions. D) situational questions.