There are times when the patients need more than just coaching to improve their health and overall well-being. Patients may have physical, health, or financial constraints that limit their ability to comply with treatment plans. All of the following are examples of resources the medical assistant might use or provide to the patient except:

A) the provider's personal cell phone number or email address so the patients may ask questions directly.
B) arranging a support group for patients who have been diagnosed with a disease or condition that will greatly impact the patients' lifestyle or mental outlook.
C) an up-to-date index of the most frequently called numbers.
D) having an employee fluent in the patients' spoken language or using an interpreter service to assist in instruction, allow for questions, and help verify understanding of the material.

A