Explain overall customer satisfaction according to the American Customer Satisfaction Index including the three measures
What will be an ideal response?
Overall customer satisfaction represents a cumulative evaluation of a firm's market offering rather than a person's evaluation of a specific transaction. The three measures of overall customer satisfaction include an overall satisfaction measure, a measure of the extent to which an offering's performance falls short or exceeds expectations, and a measure of the offering's performance relative to the customer's ideal product or service in the category.
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The two policy categories offered by property-casualty insurers that are most likely to be subject to rate regulation are
A. auto insurance and worker's compensation. B. homeowner multiple peril and commercial multiple peril. C. earthquake and flood. D. surety bonds and financial guaranty. E. product liability and farm owner multiple peril.
At December 30, year 3, Vida Co. had cash of $200,000, a current ratio of 1:5:1 and a quick ratio of 5:1. On December 31, year 3, all cash was used to reduce A/P. how did these cash payments affect the ratios?
a. increase ; decrease b. increase ; no effect c. decrease ; increase d. decrease ; no effect