During an argument with a coworker, Analiese became increasingly hostile and profane. This would best be described as ___________ communication.

Gavin sits with his mentor once a month during client meetings to observe how his mentor handles client queries.

A. Shadowing B. Feedback-intensive development program C. Leadership succession D. Mentor

Standing plans allow managers to ________

A) create production bottlenecks B) save time C) promote narrow spans-of-control D) be ineffective E) create downsizing