To bond with a customer is to
A) form an emotional relationship.
B) establish a tight legal agreement.
C) enter into frequent negotiations about price.
D) accept liability for service problems.
Answer: A
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Jim is the daytime supervisor for an automobile assembly line. He supervises 45 people who perform relatively routine jobs that require minimal training. The shop is unionized, so Jim has little latitude when it comes to dismissing poor performers. However, he does have the authority to transfer employees and has been known to reassign poor performers to less desirable jobs on the assembly line. Jim has a reputation for only transferring employees with just cause, and generally is viewed as a fair supervisor by his employees. Although he would like greater autonomy to determine salaries, Jim generally divides bonuses and raises equally among his employees. To do otherwise would likely create conflict with union members and representatives. According to Fiedler's model, how would Jim's
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A company's book value is $24.50 billion, its market value is $80.01 billion. The ratio of its market value to book value on a per share basis is:
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