Group norms express the values of a group rather than the way members dress, speak, listen, and work

________ help to slow down the rate of speech as well as creating tension, anticipation and

impact. Fill in the blanks with correct word

When you "tune out" the person behind you who is asking another student for next week's assignment and begin to focus on the voice in front of the room, you are engaged in what step of listening?

a. evaluating b. interpreting c. receiving d. selecting