What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

A licensee has an assistant and has delegated activities such as prospecting, holding open houses and the other duties not directly involved in drafting a listing or sales contract. Does this assistant have to have a real estate license?

A. No, as long as the assistant does not draft listing or contracts. B. No, only the person for whom the assistant is working needs to be licensed. C. Yes, conducting such activities would require a license. D. Yes, every person working for a licensed person must be licensed.

The owner of Khan Chemicals sees employee John steal $10 from a company cash register. John has never been in trouble at work before. The employer

A) can fire John without payment because stealing is a fundamental breach of the employment relationship B) cannot fire him but must use progressive discipline C) can fire him and will be able to pay a lesser amount of common-law notice because of the stealing D) can fire him and will only have to pay compensation based on statutory notice because of the stealing E) both C and D