Total quality management (TQM) focuses on defect correction rather than defect prevention

It is common to do all of the following during the beginning of a focus group session, EXCEPT

a. participants are told that only one person should speak at a time b. participants should try their best to give the right answers. c. participants are asked to briefly introduce themselves d. participants are given some refreshments and an opportunity to engage in some small talk e. participants are told that everyone's opinions are equally valued

The standard policy of title insurance is referred to as

A) California Land Title Association B) American Land Title Association C) Owners Policy of Title Insurance D) Lenders Association Standard Title