One of the steps in the risk management process is:

A ________ occurs when an area of tissue is destroyed by the action of physical heat, chemical activity, high electrical current, or heavy exposure to radiation

a. fracture b. burn c. sprain d. strain

When must an established patient undergo another complete exam, as if they are a new patient?

A. Change in insurance B. New physician referral C. Accident or on-the-job injury D. Lack of payment