An organization that provides good customer service:

A. Will put the company first in most contexts
B. Will always say "yes" to a customer
C. Will consider the customer's needs so he or she feels understood
D. B and C
E. All of the above

C

Communication & Mass Media

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The technique used by groups to generate as many ideas as possible within a limited amount of time is called

A) asking questions. B) listing. C) cross-indexing. D) personal inventory. E) brainstorming.

Communication & Mass Media

Research has found that most adults tend to have on average _____ best friends

a. 10 to 20 b. 4 to 6 c. 1 to 2 d. 3 to 4

Communication & Mass Media