Which of the following will aid in the effective communication process across cultures?
A) Learn how to communicate respect in various cultures
B) Understand that all members of each culture have certain practices that are true across all cultural members
C) Control the communication to ensure the message is shaped to your needs
D) Teach others how to communicate well in your cultural context
E) Identify differences in others and aid in their need to minimize those differences
Answer: A
Explanation: A) Recognizing our own cultural biases and working to minimize those will improve the communication process. Communication should be meaningful to the audience, and that audience may or may not be as culturally aware. Avoid stereotyping and be prepared to change your habits and thoughts. Since you cannot change others, it is important that you recognize your own cultural limitations and learn how to communicate respect for other cultures.
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Karen Jobs is a supervisor who deals directly with a group of production line workers. She spends several hours each week developing specific work assignments and production schedules for the coming week so that the production department can meet its short-term production objectives. This suggests that a significant component of Karen's job involves:
A. strategic planning. B. contingency planning. C. tactical planning. D. operational planning.
Frank asked his company's employee benefits director if his group health coverage could be converted to individual coverage. The benefits director said, "Yes, you can convert to an individual policy, and the coverage is identical to your group coverage." Frank quit his job and converted to an individual policy. Six months later he filed a claim. He was dismayed to learn the conversion policy was more limited compared to the group coverage, and his claim was denied. What legal doctrine will allow Frank to bring a successful legal action against his former employer because he was financially harmed due to his reasonable reliance upon a representation of fact?
A) adhesion B) waiver C) estoppel D) subrogation