Materials with hard surfaces reflect less sound than do materials with soft surfaces

A real estate agent must make full disclosure of

a. all material facts known by the agent. b. all material facts revealed by the owner of the property. c. material facts that are known by the agent or that would be revealed by a reasonable inspection of the property. d. all actual or potential property defects, of whatever kind.

When preparing to respond to negative messages, it is important to consider

A) how to combat the negative information. B) the source, tone and content. C) who the audience is. D) why the comment was made. E) legal ramifications of the comment.