The objective of materials management is to:
I. provide the required level of customer service.
II. maximize the use of the firm's resources.
A) I only B) II only C) both I and II D) neither I nor II
C
Business
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What percentage of word-of-mouth content cascades to more than one person beyond the initial recipient?
A) 4 percent B) 10 percent C) 23 percent D) 40 percent E) 75 percent
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The first step in the collective bargaining process for labor and management is to ________
A) prepare for negotiation B) negotiate C) investigate D) take a preliminary vote E) open discussion
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