Research shows that people are more likely to lose their jobs due to poor communication skills than to poor technical skills

The first priority in an introduction is to

a. reveal the topic. b. preview the main ideas. c. get the audience's attention. d. establish credibility.

When Darla reaches for Regan’s hand in the cafeteria, it is the first public affirmation of their feelings for each other. Darla is using nonverbal signals to ___________

a. structure conversation b. influence and deceive c. communicate the nature of the relationship d. contradict verbal messages