Perceptual ability is influenced by social and occupational roles.

Yolanda was looking forward to giving her informative speech because she liked her

topic--her hometown. However, when she gave the speech the audience seemed disinterested; she couldn?t understand why she got such negative audience feedback. Given this information about the situation, what was Yolanda?s mistake? A) She violated several ethical principles of public speaking. B) She didn?t have enough research and statistics in the speech to make it interesting. C) She confused the roles of speaker and listener. D) She was speaker-centered rather than audience-centered in her topic selection

What is REDRESS?

A. a technique mediators use to decrease defensiveness B. a U.S. Postal Service mediation program C. a technique unique in retributive justice D. a school-based peer mediation program