Negligence actions involving hazardous materials are often difficult to prosecute successfully, primarily because ________
A) defenses such as comparative negligence are unavailable
B) they are not as serious as nuisance actions
C) the element of causation is easy to prove
D) many of the pollutants do not cause immediate harm
D
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________ refer to sales promotion tools used to persuade resellers to carry a brand, give it shelf space, promote it in advertising, and push it to consumers
A) Point-of-purchase promotions B) Frequency marketing programs C) Trade promotions D) Events E) Coupons and inserts
Which of the following accounts for the majority of complaints received by service businesses?
A) service providers failing to be reliable B) exaggerated customer expectations C) employees who fail to be empathetic D) miscommunication during the service encounter E) exaggerated management expectations