A goal for every person involved in conflict is to try to remain emotionally calm

In the language of interpersonal communication, these are what we experience when we believe that another person has said or done something that caused us pain, anger, or disappointment

a. honest but hurtful (HBH) messages b. hurtful messages c. verbal cruelties d. intimate abuses

The need for journalists will continue

Indicate whether the statement is true or false