Identify the components of total quality management (TQM):
a. jointly establish SMART goals with employees
b. focus on problem solving and performance improvement
c. listen to and learn from customers and employees
d. use accurate standards to identify and eliminate problems
e. get every employee involved
f. make continuous improvement a priority
c. listen to and learn from customers and employees
d. use accurate standards to identify and eliminate problems
e. get every employee involved
f. make continuous improvement a priority
Business
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a. true b. false
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The example of "Checkout Groceries" relates to the real system
Indicate whether the statement is true or false
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