Stew Leonard's has created what has been the "Disneyland of Dairy Stores," complete with costumed characters, scheduled entertainment, and a petting zoo
It's built 30 additions onto the original store, which now serves more than 300,000 customers each week. This legion of loyal shoppers is largely a result of the store's passionate approach to customer service. Instead of focusing on individual transactions, Stew and his staff are putting a priority on ________.
A) decreasing customer-perceived value
B) managing partner relationships
C) attracting "butterflies"
D) converting "strangers" into "butterflies"
E) capturing customer lifetime value
E
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On November 1, 2017, Roosevelt, Inc. declared a dividend of $3.00 per share. Roosevelt, Inc. has 20,000 shares of common stock outstanding and no preferred stock. Prepare the journal entry to record this transaction
What will be an ideal response
You are well aware that your salespeople look up to you for advice and guidance. In a sense you are a constant role model. However, you also know that without _________, role modeling has no effect on salesperson job satisfaction or performance.
a. trust b. humor c. fear d. personality e. ego