When an organization expects or requires workers to display particular feelings, employees are engaging in _____

a. stress
b. emotion labor
c. burnout
d. role conflict

Answer: b

Communication & Mass Media

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The following question applies to the effective communication competency of "Know Thy Self":

"What is your ethical responsibility as a communicator?" Indicate whether the statement is true or false

Communication & Mass Media

Abigail wears the same socks to all her soccer games because she believes they cause her to score a goal every game. This is an example of which type of fallacy?

a. false analogy b. post hoc c. slippery slope d. red herring

Communication & Mass Media