Research that attempts to measure the tone of conversations about a given client or topic is ______.

Tim?s speech about President Kennedy began ?Ask not what your country can do for you; ask

what you can do for your country.?  Tim was using ________ to begin his speech. A) a familiar term B) a quotation C) a reference to a previous speaker D) a brief story

New information technologies can assist in dealing with culture shock by

A) reminding us that we are miserable in the new environment. B) helping us communicate more easily and more often with friends and family back home. C) creating an opportunity to describe one's feelings of alienation and homesickness, thus reducing stresses and strains of the adaptation. D) B and C.