Based on the service-quality model, researchers have identified five determinants of service quality. List these determinants in order of importance
What will be an ideal response?
In order of importance, the five determinants of service quality are:
1. Reliability
2. Responsiveness
3. Assurance
4. Empathy
5. Tangibles
Business
You might also like to view...
Intensive distribution seeks many outlets in a market, while selective distribution seeks only one outlet in a given market area
Indicate whether the statement is true or false
Business
Retail prices are irrelevant in determining whether dumping has occurred
Indicate whether the statement is true or false
Business