Which of the following responses represents disconfirming behavior?
a) “I think failure is a harsh prediction, what you really mean is there could be some problems.”
b) “While I appreciate your feelings and would feel the same in your shoes, I think there are other ways to address the issue.”
c) “Your assessment is accurate and I’d like to know more about how you made your analysis.”
d) All of these answers are correct.
ANS: a
Communication & Mass Media
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Communication & Mass Media