Angela and Dominic own Slice Pizzeria. They keep track of the number of mentions their store receives on sites like Twitter and Facebook, but they are unsure of what steps to take next
Based on the eight stages of effective listening, Angela and Dominic are currently in the _____ of developing an effective listening system.
a. stage 1
b. stage 2
c. stage 3
d. stage 4
ANSWER: b
Angela and Dominic are currently in the stage 2 of developing an effective listening system. At stage 2, an organization tracks mentions in social space but has no guidance on next steps.
Business
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