While Sean and Chloe are discussing loss from the prior quarter, Ryder notices that some people are fishing through purses and pockets for pens. He jumps up, grabs a coffee mug full of pens and a stack of legal pads from the cabinet

and begins to distribute them. Ryder's role is ________.
a. procedural technician
b. recorder
c. energizer
d. initiator-contributor

Answer: a

Communication & Mass Media

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Providing closure to a portion of the training lesson should

a. summarize the training content, describe how the skill can be used or valued, and review the content. b. summarize the training content, ask for questions, and describe how the skill can be used or valued. c. describe how the skill can be used or valued, ask for questions, and review the content. d. summarize the training content, describe how the skill can be used or valued, and point to the next phase of training.

Communication & Mass Media

When a speaker attacks an individual instead of challenging

his or her argument, what type of error is occurring? a. non sequitur b. ad hominem c. hasty generalization d. faulty use of authority

Communication & Mass Media