Active listening involves more talking than listening when a patient is angry or upset

Let the person to whom you are transferring the call know _____

a. how long the caller has been waiting b. the caller's name c. the caller's name and the reason for the call d. whether or not the person calling is still sick

The category of pharmacologic activity for furosemide is ________.

A. bronchodilator B. diuretic C. hypnotic D. analgesic E. anticonvulsant