Deregulation is not one of the five evolution phases of data communications

Which of the following statements is true about customer retention and customer life expectancy?

A) The higher the customer retention rate, the lower the short-term profit impact. B) As customer retention increases, the customer's life expectancy decreases. C) Customer life expectancy decreases exponentially with customer retention. D) In general, it costs five times more to replace than to keep a customer. E) Higher levels of customer retention have a long-term negative impact on profits.

What are some of the guidelines that can help managers improve the ability to learn about other cultures?

What will be an ideal response?