Another process central to the successful implementation of TQM is identifying the individual(s) responsible for any mistakes as part of fixing the immediate quality problems

If you send a personal email from a work computer, does the company have the right to view that message?

A company has been receiving complaints about the attitude of some sales clerks. Over a 10-day period, the total number of complaints was 360. The company wishes to develop a control chart for the number of complaints

What would the upper control limit on the number of complaints per day be for a 3 sigma (99.7%) control chart? A) 18 B) 36 C) 42 D) 54 E) None of the above