The refusal rate for telephone survey is estimated to be as high as:

2. Good customer service flows from the managers (top) to the workers (down), who then bring that service to their customers (inside–outside)

Indicate whether the statement is true or false.

Which one of the costs below is NOT a production cost?

A) The wages paid to workers B) The raw materials for manufacturing products C) The dividends paid to shareholders D) The shipping costs that get the product to the customer