Responsible management of a crisis can either pay off handsomely or be quite costly for years to come, as the commissioner of Major League Baseball and CEOs of Johnson & Johnson and Exxon would attest

Sandra has failed to keep to a group norm, when she didn't clean up the coffee area. Her manager reduced her quarterly bonus by $50. This is an example of ______.

-someone who is sloppy by nature -a response to behavior that deviates from the group norms -non-union activity before a union shop is declared -a new manager's leadership style

Internal validity refers to the extent to which the research design accurately identifies causal relationships.

a. true b. false