Merging cells in a row at the top of the table is often done to create a(n) ____.

Suppose that Computing Services your college or place or work is currently supporting two packages – Software XYZ and Software ABC. They want to drop Software ABC and offer only Software XYZ. For each user reaction, estimate the user’s application familiarity with XZY.

a. “Software XYZ is so much better than Software ABC because it uses better memory management.” b. “Don’t get rid of ABC. I know enough about XYZ to know that I don’t want to use it. For my purposes all I need is software ABC. c. “Why should I learn it? I don’t want to be bothered with learning some stupid system.” d. “I can pretty much do what I need to with XYZ, but it would be nice if more of the tech support people could help with my questions about XYZ.”

The _____________ field in an IP header is a 3-bit value indicating whether a datagram is a fragment.

Fill in the blank(s) with the appropriate word(s).