A ________ is the amount of time it takes a trained employee to complete a specific activity or process
A) unit of labor
B) work standard
C) work-sample index
D) level of effort measurement
Answer: B
Business
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Managers use __________ power to punish their subordinates through verbal or written reprimands, fines, or sometimes in extreme situations terminations
a. reward b. coercive c. expert d. referent
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What are three characteristics of spontaneous, unplanned coaching opportunities (also known as teachable moments)?
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