Which of the following is the best way for the medical assistant to handle a true emergency situation?
A) Diagnose the situation and prescribe treatment over the phone.
B) Refer the patient to a hospital emergency facility.
C) Schedule the patient to come in at the end of the workday when all other patients have been seen.
D) Refer the call to someone else.
B
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A conscious and alert 44-year-old female complains of chest pain and mild shortness of breath. She appears to have no difficulty speaking and states that the pain suddenly started about 2 hours ago. There is a history of blood clots in the lungs in her family, and she is scared and would like to be evaluated. Which of the following should you do first?
A) Consider administering oxygen. B) Determine the adequacy of her breathing. C) Place her on the stretcher for transport. D) Perform a secondary assessment.
A process whereby union representatives for employees negotiate employment conditions for the entire bargaining unit is known as which of the following?
A) Mediation B) Collective bargaining C) Labor relations D) Union certification