People are more likely to recall a satisfactory customer experience than a poor one

Which of the following defines an avatar used in training by simulation?

A. A computer-based technology that provides an interactive three-dimensional learning experience. B. A computer application that automates the administration and delivery of a training program. C. A computer depiction of employees that can be manipulated in an online role-play. D. A computer application that conducts needs assessments for an organization. E. A technology that provides access to skills training, information, and expert advice when a problem occurs on the job.

If a researcher recontacts a respondent to collect information on a question that was accidentally skipped by the interviewer, the researcher is checking which area of concern while editing data?

a. Courtesy and respect b. Accurate recording of answer c. Correct screening questions d. Reponses to open-ended items e. Probing for a deeper response