Many researchers have explored issues surrounding employee communication. Most of them have uncovered a "trust gap" between management and workers

"Backstage" contact points in a blueprint refer to:

A) contacts which are not face-to-face. B) discrete contact points with the customer. C) the contact points for suppliers. D) contact points that are observable to customers.

All of the following refer to external factors that impact international pricing EXCEPT ________

A) cost of manufacturing B) value-added taxes C) shipping D) anticipated fluctuations in currency exchange rates