Verbal and nonverbal communication intended to and/or perceived as intending to cause psychological pain to another person illustrates

One reason some group members insist on their positions and "fight to the death" is because:

A. their idea is objectively the best idea. B. someone must dominate the group or no decision will be made. C. the person likely believes rejection of his/her idea is a rejection of him/her as a person. D. winning is everything in communication.

Your text offers all of the following advice for handling questions and answers except

a. never say "I don't know." b. diffuse hostile questions by rewording them. c. repeat or paraphrase the question. d. maintain eye contact with the audience.